Refund policy

At Khola.pk, we want you to love your purchase! If you are not completely satisfied with your
order, we offer a 14-day return and exchange policy under the following conditions.

1. Eligibility for Return & Exchange
You may return or exchange an item within 14 days of receiving it, provided that:
✅The fabric is unused, unwashed, and unshrunk.
✅The item is in its original condition, with tags and packaging intact.
✅The request is made within 7 days of delivery.
�Items that are damaged, worn, or altered after delivery are not eligible for
return/exchange.

2. How to Request a Return or Exchange
1. Contact Us: Email us at kholabymultantex@gmail.com or WhatsApp +923310091972
with your order details and reason for return/exchange.
2. Approval & Pickup: Once approved, we will arrange a return pickup or guide you on
how to return the item.
3. Inspection & Processing: After receiving the item, we will inspect it and process your
request

3. Refund & Exchange Process
● Exchange: If you opt for an exchange, we will send you a replacement item of the same
or higher value (with price adjustment).
● Refund: Refunds will be processed via bank transfer or store credit within 5-7
business days after approval.
● Shipping Charges: Return shipping costs may be deducted from the refund unless the
return is due to a wrong or defective item sent by us

4. Non-Returnable Items
The following items cannot be returned or exchanged:
❌Customized or altered products.
❌Items purchased on sale or clearance.
❌Accessories or gift cards.

5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 24 hours with pictures of the product. We will arrange a free replacement or refund.

6. Contact Us
For return or exchange requests, reach out to us:
�Email: kholabymultantex@gmail.com
�Phone/WhatsApp: +923310091972
We appreciate your trust in Khola.pk and are committed to providing you with the best shopping
experience!

7. Your Rights
You have the right to:
● Request access to your personal data.
● Update or correct inaccurate information.
● Opt-out of marketing communications.
● Request the deletion of your data (subject to legal and business obligations).

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. Contact Us
If you have any questions or concerns about our Privacy Policy, feel free to contact us:
�Email: kholabymultantex@gmail.com
�Phone: +923310091972
Thank you for trusting Khola.pk with your personal information!